Changes to the rules of the reservation system from 1 January 2024

Dear customers,

from 1/1/2024 we are changing the rules of the reservation system to
group lessons.

Therefore, please read carefully what changes will be involved.

A few important changes:

• you can now cancel a reserved lesson without a cancellation fee 6 hours before its start
• in case of cancellation of the lesson less than 6 hours before the start, a cancellation fee of CZK 100 will be charged
• in order to use the online reservation system and mobile phone application, it is necessary to have a deposit of min. 200 CZK or a valid season ticket with admission to group lessons. Attention! It also applies to all MULTISPORT card holders.
• for holders of admission passes, it still applies that the system allows as many online reservations as you have valid admissions on the pass, therefore it is not necessary to make a 200 CZK deposit;
• the minimum deposit amount of CZK 200 will now allow you to book more than one lesson in the future. Until now, it was only possible to book one lesson with a deposit of 200 CZK;
• it remains the same that if the group lesson remains unexcused (uncancelled) before its start, it will subsequently be charged in full from the season ticket or the deposit made as having taken place;
• if the amount of the deposited deposit falls below 200 CZK by booking the cancellation fee or the entire amount of the group lesson, the online reservation system will allow another reservation only after the deposit has been recharged back to min. the amount of 200 CZK.
• If you want to continue to use the online reservation system and mobile application for booking group lessons, don’t forget to make a 200 CZK deposit to your customer account by the end of this year at the latest (does not apply to holders of valid entrance tickets
  season tickets).